Grievance Redressal

At Epsilon Money we put our clients first in our investment approach as we believe firms win only if our clients win. However, given the nature of Insurance policies there could be certain queries and complaints which need to be handled. Here is the procedure a client needs to follow when it comes to addressing a Grievance for an Insurance policy taken by the client from Epsilon Money.

Compliant Registration
Level 1

If issue is not resolve in Level 1 and the client wishes to make a further suggestion or a complaint, since he/she is not satisfied with the decision or has not received any response within 6 working days, he/she may escalate the matter to Grievance Redressal Officer by sending an email with full details of the complaint to The Client can expect a response from us in 1-6 working days.

Level 2

For some reason if the client still feels that we have not been able to resolve the issue to the client’s satisfaction the client shall have an option to escalate it to another level by sending an email with full details of the complaint to the Principal Officer & our Compliance Team at &
The Client can expect a response from us in 7-14 working days.

If after having followed all Levels of Grievance Redressal, if the client’s issue remains unsolved, the client may approach The Insurance Regulatory Development Authority of India (IRDAI) or visit their website.

Grievance shall be resolved within 14 days of its receipt and the resolution shall be shared in a writing (email/letter). The final resolution communication either offers redressal or rejection of the complaint mentioning the reasons for doing so. The resolution communication also informs the complainant about how he can pursue the grievance further, if dissatisfied. The resolution communication will also inform the customer that the company will regard the complaint as closed if it does not receive a reply within 8 weeks from the date of receipt of response by the insured/policyholder.

To Read the Complete Grievance Redressal Policy please Click Here.

“Good Ethics is Good Business”

At Epsilon, we believe that we should let you dream – leave the tension of how you will plan finance for those dreams to us. We are here to help you and guide you, every step of the way. By always doing the right thing. By gauging your risk profile, investment horizon and recommending products accordingly. By doing what is best for you to achieve your goals.

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Unit No. 101, 1st Floor, Simba Towers, CTS no. 67-A/1, Goregaon, Mumbai - 400063

ARN- 243441
Epsilon CIN No: U67190MH2022PTC377576
MultiArk CIN No: U67100MH2022PTC377409
IRDAI Registration Number: CA0866
Corporate Agent (Composite)